Contact Our Experts for Global Drink Dispensing Solutions

Information for enquiries, quotations and support requestscisely you describe your intended use, the faster we can identify a suitable drink backpack, check the required configuration and calculate the transport costs. The following information helps us process your request without unnecessary follow-up questions.

Which details make my request ready for quotation?

Please provide the main requirements of your project or planned purchase. For a specific quotation, the following information is particularly useful:

• Required model or intended application
• Number of drink backpacks or accessories
• Type of beverage
• Still or carbonated beverage
• Cold or hot serving temperature
• Required accessories or equipment
• Requested delivery date
• Complete billing and delivery address
• VAT or company registration number, where applicable

If you have not yet selected a model, describe how and where the equipment will be used. We can then assess which available system may be suitable.

Why is information about the beverage important?

The appropriate tank, tap, hose and pressure configuration depends on the beverage. Please state whether the drink is still or carbonated and whether it will be served hot or cold.

If the product is not a clear, low-viscosity beverage, please also describe its consistency and ingredients. Drinks containing particles, pulp or particularly thick components may require an individual compatibility assessment. Not every dispensing system is suitable for every liquid.

What destination details are needed to calculate shipping?

For a reliable transport quotation, we require the destination country, postal code, city and the number of units. A complete delivery address should be supplied when requesting a formal quotation or pro forma invoice.

For deliveries outside the European Union, additional tax, customs or importer information may be required. Import duties, local taxes and customs clearance charges are not included unless they are expressly stated in the quotation.

Can private customers and organizations order directly?

Rocket Packs sells directly to private customers, companies, event agencies, associations and public organizations. There is no requirement to order through a distributor.

Please provide the correct billing details when making your enquiry. Business customers should also include their company name and applicable tax identification number.

What happens after I accept a quotation?

Once the product configuration, availability and shipping method have been clarified, we issue a pro forma invoice in English and in euros. Standard orders are processed on the basis of full advance payment.

Order preparation begins after receipt of payment. The final invoice is issued during order processing and sent with the shipment or by email.

What should I provide when requesting a spare part or technical assessment?

Please include the product model, the approximate purchase date and, where available, the original invoice or order reference. Clear photographs of the affected component are usually helpful.

Also describe the issue, the beverage previously used and the cleaning steps already carried out. A short video may be useful if the problem concerns a tap, pump, hose connection or pressure system.

Can branding requirements be discussed before ordering?

Several Rocket Packs models provide visible surfaces, poster areas or transparent foil windows for promotional materials. The available space and attachment method depend on the selected product.

Please indicate the required quantity, intended advertising format and the areas that should remain visible during use. Printing and graphic design are not automatically included, but we can clarify the relevant dimensions and technical possibilities before ordering.

Should I use the contact form, email or telephone?

Written enquiries are recommended for quotations, shipping calculations and technical questions because product details, addresses and photographs can be reviewed accurately. The contact form or email may be used for this purpose.

Telephone contact is suitable for an initial clarification or a brief question. For international enquiries, you may include your telephone number and time zone if further verbal clarification could be helpful.